FAQ: Frequently Asked Questions

Ordering and Shipping

We offer free shipping on orders over €250 within the European Union. For orders under €250, the following shipping rates apply:


Germany: €5.69
Other EU countries: €14.90

We do our best to fulfill all orders. If you're outside of our delivery area, please email us at service@to-the-top.com, and we'll do our best to find a solution tailored to your location.

Your order from to the top will be shipped reliably and securely with DHL, both nationally and internationally.

We understand how important it is for you to receive your to the top pieces quickly. Typically, your order ships within one business day. In general, delivery within Germany takes about 2 - 4 business days from the order date. For shipments within the European Union, delivery usually takes around 5–7 business days.
Please note: If you purchase a pre-order item, your entire order will be shipped once the pre-order item becomes available.

Of course, you can track your order! Once we’ve shipped your package, you’ll receive a tracking number that lets you easily follow its journey. This way, you’ll always stay up to date on the status of your delivery.

COMPLAINTS AND RETURNS

This should not happen, of course. If there’s a problem with your order, please don’t hesitate to contact us right away at service@to-the-top.com so we can resolve it as quickly as possible.

We’ll get back to you promptly.

Of course, you can file a complaint if a product has defects. Please contact our customer service team by email at service@to-the-top.com and describe the issue to start the complaint process. You can find more information about returns, return shipping, and refunds here .

Yes, you can return your order free of charge within 30 days. Just send an email to our customer service team at service@to-the-top.com. Please include which items you’d like to return, and we’ll send you a return label. Be sure to check out our return policy for more information. You can also find detailed information under Refund and Return

Yes, you can cancel or modify your order as long as it hasn’t been processed by our warehouse team yet. Please contact our customer service at service@to-the-top.com as soon as possible for assistance with any changes.

The refund is usually processed within 5–7 business days after we receive your return, using the same payment method you used for your purchase.

Payment And Security

Yes, we guarantee the security of your payment information, including personal details and credit card data, in accordance with GDPR. We use secure encryption technologies and store your information following strict data protection guidelines to keep it safe. For more information, please see our privacy policy.

We accept credit cards, debit cards, Klarna, and PayPal to offer you maximum flexibility when purchasing our products.

Products and Size Chart

To help you choose the right size, we recommend checking out our Size Guides on the product pages. Plus, each product page includes model measurements under the 'Fit' section to make finding your perfect size even easier.

to the top is currently available exclusively through our own website. You can also purchase to the top in-store at the following address:

Freiberger Straße 26,
74379 Ingersheim, Germany.

Sustainability and Care

Please follow the care instructions for each item, as they may vary depending on the material.

Your seamless activewear should be air-dried to avoid heat damage from the dryer. When air-drying, be sure to keep it out of direct sunlight. Also, remember that washing less frequently is better for both your garments and the environment. Often, simply airing out your clothes after a workout is enough to eliminate odors.

Our products are exclusively made at a production facility in Portugal, where quality, craftsmanship, and sustainability go hand in hand. You can find more details under Our Actions. In the future, we'll also be sharing more insights into our production sites here.

You can find detailed information about the sustainability and environmental responsibility of our products and our company under Our Actions.