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Frequently Asked Questions
Ordering and Shipping
We offer free shipping on orders over €250 within the European Union. If your order is under €250, we charge the following shipping costs:
Germany: €5.69
EU countries €14.90
We try to fulfill all orders. If you are located outside our delivery area, please contact us at service@to-the-top.com. We will then try to find a solution tailored specifically to your location.
Your order from to the top will be shipped reliably and safely nationally and internationally with DHL.
We understand how important it is to receive your ordered pieces from to the top as quickly as possible. Shipping usually takes place within one business day. Therefore, delivery of your order typically takes 2-4 business days from the order date. Shipping outside of Germany, within the European Union, takes approximately 5-7 business days. Please note that we will only ship your entire order once a pre-ordered product is available.
You can of course track your order. After we have sent your package, you will receive a tracking number that you can use to easily track the package. This way you are always informed about the current status.
COMPLAINTS AND RETURNS
Of course, something like this shouldn't happen. However, should you experience any problems with your order,
Please do not hesitate to contact us immediately via email at service@to-the-top.com so that we can resolve the issue as quickly as possible. We will get back to you promptly.
Of course, you can return a product if it is defective. Please contact our customer service by email at service@to-the-top.com and explain the problem to start the return process. You can find more information about returns, return shipping, and refunds here .
Yes, the order can be cancelled or changed as long as it has not yet been processed by our warehouse staff. Please
For further assistance, please contact our customer service department as soon as possible at service@to-the-top.com.
to be obtained during the change.
The refund will usually be issued within 5-7 working days after the return has been processed, to the payment method used for the original purchase.
Payment And Security
Yes, with us the security of your payment information, including personal data and credit card details, is guaranteed according to
GDPR compliance is guaranteed. We use secure encryption technologies and store your information in accordance with strict data protection guidelines to protect your data. For more information, please take a look at ourprivacy policy .
We accept credit cards, debit cards, Klarna and Paypal to give you maximum flexibility when purchasing our products
to offer.
products and size chart
To ensure you choose the right size, we recommend consulting our size charts, which you can find on each product page. Additionally, the model's measurements are listed under the 'Fit' section on each product page to help you select the correct size.
Online, the latest issue can currently be purchased exclusively through our own website. There is also the option to...
to be purchased at the following address in brick-and-mortar stores:
Freiberger Straße 26
74379 Ingersheim, Germany
sustainability and care
Please note the care instructions for each item, as these may vary depending on the material.
Your seamless activewear should be air dried to avoid heat damage and tumble drying. However, when air drying, make sure to keep it out of direct sunlight. Remember that less frequent washing benefits both your garments and the environment. Airing out your clothes occasionally after a workout is often enough to get rid of odors.
Our products are manufactured exclusively in a production facility in Portugal. Here, quality, craftsmanship, and sustainability go hand in hand. You can find more details about this under "Our Practices ." In the future, we will also provide further insights into our production facilities here.
Detailed information on the sustainability and environmental friendliness of our products and the company can be found under Our Actions .
